WynSeller is a product of WYN ECOSYSTEM COMPANY LIMITED, designed to help Amazon + DTC hybrid sellers understand true profit across channels by connecting commerce, shipping, and advertising data.
This Fulfillment Policy outlines how we deliver and support digital products and services sold through our platform, including subscription activation, onboarding, delivery times, and customer service.
1. Delivery Policy
All purchases made through WynSeller are digital and delivered online.
- Instant Access: After a successful payment, users receive access to their account and subscribed features.
- Email Confirmation: You will receive a confirmation email containing your plan details and invoice.
- No Physical Delivery: We do not ship or deliver physical goods.
2. Product Types
WynSeller offers:
- Starter Plan: Amazon + ShipStation visibility, profit dashboard, COGS, inventory, and PPC optimization.
- Growth Plan: Everything in Starter plus Shift4Shop, Walmart, multi-channel analytics, and repricing.
- Scale Plan: Everything in Growth plus priority repricer, team permissions, support, reporting, and tailored customization.
- Free Profit Audit: Limited onboarding access to help prospective customers evaluate the platform.
3. Subscription Fulfillment
Upon purchasing a subscription:
- Access is granted to premium features associated with your selected plan.
- Subscription renewals occur automatically at the end of the billing cycle unless canceled before renewal.
- Users can manage subscriptions and billing from their account dashboard.
4. Refund Policy
We offer refunds within 7 days of purchase if paid features have not been materially used.
Refunds are typically processed within 5-7 business days of approval.
To request a refund, contact our support team at [email protected] with your order details.
5. Customer Support
For support, users can contact us at:
- Email: [email protected]
- In-app support: Available within the platform during business hours.
- Response Time: We aim to respond to all queries within 24 hours on business days.